Returns at Cusve
At Cusve, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within our specified return period.
Eligibility
To be eligible for a return, your item must meet the following criteria:
- Item Type: We accept returns for clothing items only. This includes both men’s and women’s apparel.
- Condition: Items must be in new, unworn, and undamaged condition. Tags must be attached.
- Return Period: You have a 20-day window to initiate a return from the date of delivery.
How to Initiate a Return
To start the return process, please contact our customer support team via email within the specified return period. Provide your order number and a brief explanation of the reason for your return.
Return Process
Once your return request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is securely packaged to prevent any damage during transit.
Refund
Upon receiving and inspecting the returned item, we will process your refund within a specific number of business days. The refund will be issued to the original payment method used for the purchase.
Non-Returnable Items
The following items are not eligible for return:
- Undergarments, swimwear, and intimate apparel.
- Items marked as “Final Sale” or “Non-Returnable.”
Contact Us
If you have any questions or need further assistance regarding our return policy, please don’t hesitate to reach out to our customer support team via email. We’re here to help make your shopping experience with Cusve enjoyable and hassle-free!